Why on Earth would anyone ever want to cancel a DankStop order? Just kidding, we know things happen and you may need to change your mind. In the event you need to cancel your order, reach out to our customer service team. If it hasn't shipped yet, we'll cancel it right away and issue a full refund.
If your order has already shipped, there's two ways to handle this:
1. Refuse the package when USPS/FedEx tries to deliver it. This is the easiest solution, and requires you to do pretty much nothing. However, be sure to let our customer service team know via phone, live-chat, or email that you've refused it and it's headed back our way. This will ensure our returns team is ready to process your refund as quickly as possible.
2. Request an RMA. Reach our to our customer service team and they'll provide an RMA number and a return shipping label. Just print it, slap it on the box, and give it to your mail person or nearest USPS drop off location. Keep in mind, the cost of the return label will be deducted from your refund.
Once your order arrives, we'll process a refund to your account in store credit. If you'd like a refund back to your credit card, we can do that too, but we'll have to charge a 15% restocking fee to cover the shipping supplies, employee time, and credit card processing fees.