In the event you receive an incorrect item, don't panic! But also, don't use the item!
First off, we're sorry. Robots aren't great at handling glass, so our warehouse relies on humans to fulfill your order...and us humans aren't perfect!
Follow these few steps to ensure receiving a replacement will be quick and easy:
- Take a clear photo of the incorrect item.
- DO NOT USE THE ITEM! We cannot replace or refund used items. NO exceptions!
- Contact us via your preferred method below.
For the fastest response, use our File A Return form to submit all the necessary information. You'll be asked to upload a photo there.
You may also file a claim by contacting live support via phone, email, or live chat. Our support reps will ask that you provide all information asked on the File A Return form.
Support Phone: 844-326-5786
Support Email: firstname.lastname@example.org