We pack all items with extreme caution using a proprietary packing method to ensure your item arrives in the same flawless condition it left our facility.
In the rare event you receive a damaged item, don't panic! But also, don't use the item!
Follow these few steps to ensure receiving a replacement will be quick and easy:
- Take 1-2 clear photos of the packaging.
- Take 1-2 clear photos of the damaged item.
- DO NOT USE THE ITEM! We cannot replace or refund used items.
For the fastest response, use our File A Return form to submit all the necessary information. You'll be asked to upload the photos there.
You may also file a claim by contacting support via phone, email, or live chat. Our support reps will ask that you provide all information asked on the File A Return form.
Support Phone: 844-326-5786
Support Email: firstname.lastname@example.org